Our Terms

Website Terms and Conditions

Product Terms & Conditions

Website Terms & Conditions

PLEASE READ THE TERMS AND CONDITIONS DILLIGENTLY AND COMPLETELY BEFORE USING OUR WEBSITE www.missionmedicine.co.uk. (Any time we refer to a website as ‘our’, we are referring to www.missionmedicine.co.uk).

All the information below and any other document referred to within it, forms the terms of usage of our website www.missionmedicine.co.uk. Use of our website includes browsing, utilizing any of the information contained within it and purchasing any products available. 

If you use our website you confirm that you accept the Terms & Conditions and agree to them. If you do not agree to any aspect of the Terms & Conditions below, then you should immediately stop using our website.

These Terms and Conditions are reviewed periodically and were last updated on the 6th June 2022. 

Other relevant policies

Please see our Privacy Policy which describes how any personal data which is collected from you or is provided to us, is processed. If you use our website you are confirming that all data provided by you is accurate as of the date and time you submitted it.

If you purchase 1-to-1 tutoring from us our Product Terms and Conditions will apply.

About us:

www.missionmedicine.co.uk is the official website of Mission Medicine Ltd and operated by the representatives of the former company. We are registered in England and Wales with the company number 12281720 and our registered office is at 16 The Approach, Leamington Spa, Warwickshire, CV31 3HE. 

Website access:

We will periodically make changes to our website due to the fluctuating nature of the data surrounding medicine applications and any other relevant subject. We may change the content at any time. However, if any of the information provided on the website is out of date at any time we are under no obligation to update it. 

Our website may be unavailable for periods of time due to scheduled updates or technical issues. We do not guarantee that it should be available to everyone, 24 hours a day, 365 days a year. We are not liable to you if for any reason, the website or part of the website is unavailable to you.

Changes to our Terms & Conditions:

We reserve the right to change any part of our Terms & Conditions at any time. This page will be amended to reflect these changes. We are not required to notify you of these changes so please check this information periodically to ensure you both understand and agree with the updated Terms & Conditions. 

Changes to our website:

We reserve the right to make changes to any aspect of the website, including but not limited to, appearance, content and product pricing. 

Use of our website:

Any and all use of our website should be for lawful purposes and any use of our website or the content on it may result in an offence or a claim being made against them by us, a relevant authority or anyone who is affected.

Age restriction on our website:

You must be at least 13 years old to use our website without supervision of a competent adult. 

Intellectual property rights

We are the owner or licensee of all intellectual property rights in our website and any material published on it. All these works are protected by copyright laws and treaties internationally. All such rights are reserved.

If required, a user may print one copy of any page(s) from our website for personal use and show to others to draw their attention to content posted on our website. If any more than one copy of a page or other content is required you must contact Mission Medicine Ltd using the details included in these Terms & Conditions and receive written permission from an appropriate staff member. 

You must never modify any (either physical or digital) copy of any material provided on our website or by our employees or representatives. You must never use any content such as graphics, photographs, illustrations, videos or audio separately or distinctly from any accompanying text. 

Our role (and that of any identified contributors) as the authors of content on our website must always be acknowledged whenever our content is utilised. 

You must not use any content or part of our content for commercial purposes or for personal gain without obtaining a license to do so from us. 

If you violate any of the above terms, your right to use or website will cease immediately and can only be restored by a Company Director and, if we require it, destroy any copies of material you made.

Accuracy of information provided on our website:

We will make a reasonable effort to keep information provided on our website up to date. However, we are under no obligation to do so. We do not guarantee that our website or any content on it, will be free from errors or omissions. 

Reliance on information we provide

All content provided on our website is for general information purposes. It is not intended to be used as advice or replace the advice of a suitable professional or specialist. You must consult with a relevant professional before taking or refraining from any action based on the content of our website.

Whilst we make reasonable effort to update information on our website to be as up to date as possible, we do not, either expressly or implied, guarantee that the information on our website is accurate, complete or up to date.

Computer viruses:

We do not and cannot guarantee that our website is secure or devoid of computer bugs or viruses that may cause damage or loss to a visitor to our website.

Providing links to our website:

You can provide a link to our homepage as long as it is fair, legal and does not harm or damage our reputation in any way nor take advantage of it. 

If no association exists between us and you, you must not establish a link where none exists, either implied or explicit.

We reserve the right to withdraw linking permission without notice. 

If you would like to use any content from our website other than that set out in writing above, please contact admin@missionmedicine.co.uk

Limitation of our liability:

Any use of our website is at your own risk. We expressly exclude liability for any losses incurred whilst using, or an inability to use, our website. This includes, but is not limited to, 

Any applicable law

If you are a consumer then these Terms & Conditions of use, contents and creation are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. If you are a resident of Northern Ireland or Scotland, then you may also bring proceedings in the relevant courts. 

If you are a business these Terms & Conditions of use, its content and creation are governed by English Law. We both agree to the exclusive jurisdiction of the courts of England and Wales. 

Contact us:

Please contact us on:

Email: admin@missionmedicine.co.uk 

We thank you for visiting www.missionmedicine.co.uk

Product Terms & Conditions

“Our service”: the 1-to1 tutoring that we provide to customers

“We”: referring to ‘we’ at Mission Medicine

“Client”: you the customer


By signing up for a free initial consultation and subsequently for paid tutoring with Mission Medicine, you are agreeing to be bound by our Terms & Conditions. 

Mission Medicine reserves the right to update and change the Terms & Conditions of Service whenever required and will make reasonable effort to inform the customer if it does occur. 

If any of the Terms & Conditions are violated Mission Medicine reserves the right to terminate your use of our service with immediate effect. 

Data Protection and Privacy:

All personal data (as defined by the Data Protection Act 2018, the UK’s implementation of the General Data Protection Regulation) processed and utilized by Mission Medicine and the Tutor(s) involved in the provision or our service, warrant that they shall comply with the Data Protection Legislation and any relevant regulations included in the Act.

All personal data is kept secure, confidential and only used in the provision of our service to you. For further information, please see our Privacy Policy. 

Additional Hours:

It is the client’s responsibility to ensure that they do not engage in any tutoring that exceeds the hours that they have purchased. All Tutors will record the precise time that was spent on a call and the duration of said call. For example, should a 1 hour lesson last 1 hour and 15 minutes, the additional time will be invoiced to the client at a rate of £15 per additional 15 minutes over the hours. This will be invoiced within 14 days. If it is a one-off hour long tutor session then they will be invoiced the required amount within 14 days.

If at any point the client is nearing the limit of their hours which they have booked and paid for, they should message the Mission Medicine team through any of the official channels who will happily arrange the amount of hours the client requires. Alternatively, more hours are available through the tutor packages purchasable on the online calendar.

If a client should undertake more hours than they have booked, there will be a charge of £60 per hour pro rata and an additional one-off £15 fee for exceeding their limit. These will be invoiced to the client within 14 days. This additional amount for any extra time must be settled within 21 days of receiving the invoice.

Number of hours per week

We believe that 1-2 hours of tuition per week is the optimal number to achieve your goal of entering medical school. Therefore, we cap the amount of hours that can be booked by a client at 2 hours per week. If a client’s personal tutor agrees to provide more hours of tuition per week than this, this is at the tutor's discretion. The tutor is under no obligation to provide more than the maximum 2 hours per week of tuition. However, if you feel you require more hours than 2 per week, we will do our best to accommodate this.

Contacting your tutor

We provide the contact details of a client’s tutor in the form of an email address. The tutor will endeavour to respond to the client within 24 hours of the client’s message being received as we understand that issues will arise that require a rapid solution. However, sometimes this will not be possible. We ask our tutors to communicate with client’s when they will not be available, but sometimes unforeseen circumstances occur which make this impossible. If for any reason you cannot get in contact with your tutor within 24 hours, please contact admin@missionmedicine.co.uk

Refer a friend 

When you have completed the Form titled ‘Get free tutoring’, accessible via the ‘how did we do?’ email received after every tutor session, you will receive a confirmation email and the referee will receive a discount code. Should the referee purchase a minimum of 5 hours of tuition via a tuition package, after 14 days you will receive an email with a code to book 1 hour of free tuition using your tutor's online calendar.

Cancellation Policy for Our Service:

There is a 24 hours cancellation policy. If a client should cancel a session fewer than 24 hours in advance they will be charged for the full duration of the session (at the relevant rate depending on the purchased tutor package) or have the session deducted from their remaining pre-purchased hours as appropriate, as the Tutor has scheduled time for you that could have been used by another client. This policy will also apply to any client who is more than 15 minutes late for a tutor session, as Tutors will have clients waiting after your session. 

For any tutor session which is not cancelled within 24 hours of the date and time of commencement, it is the clients and Tutors responsibility to ensure that it is rearranged as soon as possible. If the client is having issues with re-arranging a tutor session then they should contact Mission Medicine immediately at admin@missionmedicine.co.uk

No Guarantee of success in your medical application:

Despite our best efforts to provide a high-quality service within the time constraints determined by the amount of hours purchased by the client, we cannot guarantee a place at medical school for any customer. This is due to the vast array of environmental factors that contribute to the outcome of each stage of the medicine application, including but not limited to the entrance exams and the interview.

Refund Policy:

Our guarantee of a refund if a customer is not completely satisfied is as follows: The request for a refund must be made no longer than 14 days after the first tutor session has taken place. If any other tutor sessions have taken place since the first, the offer of a refund is no longer valid and the below policy takes affect.

The hours purchased by you can be used at any point in the next calendar year by friends and family if you no longer require it. In order to transfer the hours, you must contact admin@missionmedicine.co.uk with your name, written confirmation of the transfer and the details (including name and contact information) of the friend or family member you wish to transfer the hours to. 

If a client wants to voluntarily cancel their package of tutoring hours, we consider refunds on a case-by-case basis and the maximum refund they will receive is 30% of the remaining hours gained in the original purchase. 

Illness and the pandemic

Whilst we will make every reasonable effort to keep our service running during the pandemic, there will inevitably be times where our service is disrupted. We apologise for this and will attempt to contact you should any difficulties arise in the provision of our services.

Limitation of Liability:

We at Mission Medicine will accept no responsibility or liability for any losses that result from your failure to comply with these terms. 

Intellectual Property

At all times, Mission Medicine remains the owner of the intellectual property provided during our service. No part of this material is permitted to be reproduced, stored or transmitted in any form without written permission from Mission Medicine. 

In exchange for the fee of using our service, the client is permitted to use the material given before, during or after the tutor sessions for the sole purpose of improving their own personal chances of gaining a place to study medicine at university. 

Statement Surgery:

By purchasing any Mission Medicine, Statement Surgery product, you are agreeing to the below terms and conditions.

Personal statements will be returned within 72 hours of submission of the correct personal statement by the customer via the online form. Mission Medicine accepts no liability for further feedback or any other assessment of a personal statement if the wrong document is submitted.

Mission Medicine will not write the personal statement for the customer as this represents an integrity issue that would compromise our ability to conduct business and may result in a failure of the customer's application to medical school.

Mission Medicine cannot guarantee that a personal statement reviewed by us will be accepted by any medical school. This is due a large number of variables out of the control of Mission Medicine and the customer.

All sales are final. In the unlikely event that the customer is unhappy with the feedback they have received, they should contact admin@missionmedicine.co.uk.

UCAT Course (live workshop)

This is an 8 hour course that takes place over one day which covers the sections of the UCAT. Dates are displayed clearly prior to purchase. Unfortunately we cannot guarantee success in the UCAT exam based on our course due to multiple other variables that affect the exam outcome. We make every reasonable effort to ensure all information delivered in the course is current, however we are not liable for any incorrect information give, despite these efforts. Failure to attend your purchased course date will not result in your money back. All purchases are non-refundable.